PORTALSCustomer and staff workspaces
Organise requests, records, status, approvals, and support into a route people can understand. The brief identifies identity checks and what remains possible during an outage.
System modules
Choose the system shape after the operating constraint.
A portal, automation, or AI assistant is useful only when it reduces a real Estonia-facing burden. We begin with the task and evidence, then choose the smallest dependable technical shape.
WORKFLOWSAutomation with a visible exception path
Connect repetitive steps without hiding errors. Queues, retries, human review, audit records, and safe reprocessing are designed with the successful path.
INTEGRATIONSBounded connections to existing systems
Map each provider contract, credential owner, data transfer, rate limit, timeout, and fallback before treating an API as permanent infrastructure.
AI FEATURESAssistance with accountable review
Use retrieval, classification, drafting, or analysis where a human can inspect inputs and outputs. Sensitive decisions and unsupported automation remain outside scope.
MODERNISATIONRepair before replacement
Trace the current system, preserve valuable behavior, reduce fragile dependencies, and phase migration around rollback instead of forcing a single cutover.
WEB DELIVERYFast, accessible public journeys
Build information and conversion routes around real questions, responsive behavior, readable language, measurement boundaries, and maintainable publishing.
Scope test