Access and responsibility
What should a customer see after a project workspace closes?
A project ending changes the useful tasks, but does not automatically answer every access and document question.
A project reaches completion and its workspace is closed. The customer follows an old email link expecting the handover document and instead sees an unexplained error. Closure needs a defined customer experience as well as an internal status.
List the remaining legitimate tasks
Use a fictional website project for an Estonian organisation. The active discussion may be finished while the customer still needs approved handover material, an account ownership explanation or a route to request later work. Identify those tasks before changing access.
Decide which information remains available, which is archived and which requires another controlled exchange. Retention and privacy decisions belong with the responsible business people and qualified advisers; a developer should not invent a universal period.
Give old links a useful meaning
A closed workspace can explain its state and provide the appropriate next route without exposing restricted records. An authorised customer and an unknown visitor may need different responses. Do not display private project titles or document details simply to make an error page more informative.
RIA's management guidance treats business processes and responsibilities as part of security planning. Closing a relationship is a useful point to review both, rather than leaving access unchanged indefinitely.
Rehearse a later return
After the controlled closure, follow an old document link, request a new change and try an account that should no longer have access. Check the customer-facing message and the staff record. Everyone should be able to distinguish archived work from an active commitment.
A workspace project should include this ending. It makes the service easier to maintain and avoids treating every old link as either permanently open or simply broken.
Further reading: RIA guidance on business processes and responsibility.